Terms of service

Terms of Service

1. Scope

These terms and conditions apply to all orders placed through our online shop. Our online shop is exclusively directed at consumers.

A consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the course of their commercial or self-employed professional activity when entering into a legal transaction.

2. Contracting Party, Contract Conclusion, Correction Options

The purchase contract is concluded with Glanz & Gloria.

The presentation of products in the online shop does not constitute a legally binding offer but rather an informal online catalog. You can initially place our products in the shopping cart without obligation and correct your entries before submitting your binding order at any time by using the correction aids provided and explained in the ordering process. By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent to you by email immediately after you have placed the order.

We accept your offer within two days by:

  • Sending you an acceptance declaration in a separate email or
  • Delivering the goods or
  • Executing the payment transaction through our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see "Payment" section).

The relevant alternative is determined by which of the listed events occurs first.

3. Language of Contract, Storage of Contract Text

The language available for concluding the contract: German.

We store the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible online.

4. Delivery Conditions

You generally have the option to pick up the goods at Glanz & Gloria * Lieblingsstücke, Mühlenstr. 1, 24582 Bordesholm, Germany during the following business hours: Mon - Fri 10:00 AM to 6:00 PM, Sat 10:00 AM to 1:00 PM.

We do not deliver to parcel stations.

5. Payment

Our shop generally offers the following payment methods:

  • Credit Card via Stripe
    In collaboration with the payment service provider Stripe, we offer credit card as a payment method. By placing the order, you provide your credit card details. After your legitimacy as a valid cardholder is verified, the payment transaction is automatically processed, and your card is charged.

  • SEPA Direct Debit via Stripe
    In collaboration with the payment service provider Stripe, we offer SEPA direct debit as a payment method. By placing the order, you grant us a SEPA direct debit mandate. We will inform you of the date of the debit (so-called prenotification). By submitting the SEPA direct debit mandate, we instruct our bank to initiate the payment transaction. The payment transaction is automatically carried out, and your account is debited. The debit occurs before the goods are shipped. The prenotification period is one banking day.

  • PayPal
    To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate with your login credentials, and confirm the payment instruction. The payment transaction is carried out by PayPal after the goods are shipped. Further instructions will be provided during the ordering process.

  • Payment Processing via PayPal Services
    In cooperation with the payment service PayPal, we offer various payment methods as PayPal Services. You do not need to be registered with PayPal to pay the invoice amount. Depending on the selected payment method, you may be redirected to PayPal's website and the chosen payment service:

    • Credit Card: During the order process, you provide your credit card details. The payment transaction is processed immediately after confirming the payment instruction and after verifying your legitimacy as a valid cardholder, carried out by your credit card company upon PayPal’s request.
    • Giropay: On PayPal's website, you enter your payment data and confirm the use of your data by PayPal. You will then be redirected to the website of paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main ("Giropay"). To pay via Giropay, you must have an online banking-enabled bank account, authenticate accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order.
    • Direct Debit: On PayPal's website, you enter your payment data, confirm the use of your data by PayPal, and authorize PayPal for the direct debit. PayPal will inform you of the debit date (so-called prenotification). After confirming the payment instruction, PayPal submits the direct debit mandate to its bank to initiate the payment transaction. The payment transaction is carried out, and your account is debited.
    • Sofort by Klarna: On PayPal's website, you enter your payment data and confirm the use of your data by PayPal. You will then be redirected to the website of Sofort GmbH, Theresienhöhe 12, 80339 Munich ("Sofort"). To pay via Sofort, you must have an online banking-enabled bank account, authenticate accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order.

Further instructions will be provided during the ordering process.

6. Retention of Title

The goods remain our property until full payment is made.

7. Transport Damages

If goods are delivered with obvious transport damages, please report such defects to the carrier immediately and contact us without delay. The failure to complain or contact does not affect your statutory rights and their enforcement, especially your warranty rights. However, it helps us assert our claims against the carrier or transport insurance.

8. Warranty and Guarantees

8.1 Statutory Warranty Rights
The statutory warranty rights apply.

8.2 Guarantees and Customer Service
Information on any additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability

For claims based on damages caused by us, our legal representatives, or agents, we are always fully liable for:

  • Injury to life, body, or health;
  • Intentional or grossly negligent breaches of duty;
  • Guarantee promises, as agreed; or
  • As far as the scope of the Product Liability Act is opened.

For breaches of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on which the contractual partner regularly relies (cardinal obligations), by slight negligence from us, our legal representatives, or agents, liability is limited to the damage foreseeable at the time of the contract conclusion, the occurrence of which is typically expected.

Otherwise, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.